#quality #qualitymanagement #iso9000 #iso14001
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Quality in operations management refers to the degree to which a product or service meets or exceeds customer expectations. It involves ensuring that products and services are designed, produced, and delivered in a consistent and reliable manner, free from defects or errors. Quality is a critical aspect of operations management as it directly affects customer satisfaction, brand reputation, and overall business performance.
ISO 9000 is a set of international standards developed by the International Organization for Standardization (ISO) that provides guidelines for implementing and maintaining effective quality management systems (QMS) in organizations. The ISO 9000 family of standards is focused on ensuring consistent quality, customer satisfaction, and continuous improvement.
The ISO 9000 standards consist of several individual documents, but the core standard within the series is ISO 9001:2015. ISO 9001 outlines the requirements for a quality management system and is applicable to any organization, regardless of its size, industry, or sector.
ISO 14000 is a series of international standards developed by the International Organization for Standardization (ISO) that focuses on environmental management. The ISO 14000 standards provide organizations with guidelines and tools for establishing and maintaining effective environmental management systems (EMS).
00:00 Intro
00:30 – Agenda
00:43 – ISO
01:05 – What is Quality?
01:24 – Quality Management System
01:40 – Quality Audit
02:10 – ISO 14000
02:43 – ISO 9000
03:23 – Key Takeaways
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