Because international claims require coordination with foreign postal administrations, they’re handled differently than domestic claims. This process begins with an inquiry.

To get started, determine if you can submit an inquiry and the filing window to do so by using this chart (click "International Shipments" and choose a mail class).

If you meet the requirements, initiate an inquiry by either clicking on the link www.usps.com/help/claims.htm, followed by clicking "International Shipments" or calling the Customer Care Center.

Only registered USPS.com account users can submit an online inquiry.

Using this web-based application, online inquiries can be submitted for Priority Mail Express International® items, Priority Mail International® items, or "First-Class Mail International (FCMI) with Registered Mail™.

Inquiries for Global Express Guaranteed® (GXG) cannot be initiated via the online solution. All claims for GXG shipments must be initiated within 30 days of the mailing date by calling 800-222-1811.

Once you are connected with a FedEx customer service representative, they will provide you with more details on how to initiate the claim.

Regardless of mail class, you'll need to have the following information about your package:
• the tracking number that appears on the receipt
• sender’s name, mailing address, email address, and phone number
• addressee’s name and mailing address
• addressee’s email address and phone number, if available
• date of the mailing, weight, postage paid, and additional fees (if applicable)
• description and value of contents

Note: The amount of time it takes to research your inquiry can vary based on several factors including the destination country.

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