AWS demo video, built and configured by Acceleraate, showing how Step-by-Step Guides for Amazon Connect can be used to enhance the Agent Workspace, delivering vastly improved efficiency, faster resolutions, and happier customer service agents.

NOTE - This video is based on an insurance provider use case, but Step-by-Step Guides can be configured for virtually any industry vertical and use case.

If you want to investigate updating and upgrading your Amazon Connect CCP to the agent workspace with Step-by-Step guides, get in touch with us today. Our team of Amazon Connect experts combine AWS technology, years of CX expertise, and tech smarts to make sure you get a solution that delivers. AWS customers can also procure our services via the AWS Marketplace, which reduces the complexity of direct contracts and enables our team to get straight on with your project.

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