Video: Understanding Humans
In this video we are going to learn some tools and techniques to understand humans and the jobs they want to get done, but perhaps are unsatisfied with existing solutions. Because humans are so complex everyone has a unique blend of function, social and emotional jobs they are looking to satisfy through using certain products and services. We will learn how to characterise these jobs and identify stakeholders, users, beneficiaries and customers we can work with to develop new solutions to help them get their jobs done better than the current status quo products and services.
