[ Ссылка ] In this video, we discuss the power of AI for proactive customer support and how it can maximize efficiency and customer satisfaction. With 82% of support leaders actively looking to shift to more proactive support models, leveraging AI is becoming an increasingly popular solution.
By analyzing tickets and cases in real-time, AI can provide alerts when challenges arise, enabling support teams to address problems before they escalate and cause frustration for customers. This can help businesses avoid the need for multiple tiers of support and even involvement from senior executives.
In the past, support teams have typically been reactive, waiting for customers to report issues before taking action. However, with AI, companies can take a more proactive approach, providing a better customer experience and saving time and resources.
Watch this video to learn more about the power of AI for proactive customer support and how it can help maximize efficiency and customer satisfaction. Discover the various ways that AI can enable support teams to be more proactive and efficient, ultimately leading to a better customer experience and improved business outcomes.
