The requirements are truly short and straight: evaluate customer specific requirements and implement them into quality management system. Even though this clause is not that easy and year by year there is an increase in nonconformities raised toward this clause.

The starting point for the organizations is to answer to the question who my automotive customers are and did any of these automotive customers created additional requirement or interpret it differently any requirement in IATF 16949. If the answer is yes, how do we capture these requirements from the customer, how do you review this requirements from the customer and how we will ensure that this requirements are implemented within relevant quality management system process. Going further, how in our audit system we will ensure that we will verify customer specific requirements.

If we are suppliers having few OEM's who issued customer specific requirements this task is massive to assure implementation of all customer specific requirements. CSR matrix might be helpful to manage CRS.

Since customer specific requirements are strongly incorporated almost in every close of IATF 16949 these requirements become among Top 10 probably because of repetitive disability of the system to fulfill customer specific requirements as this is very complex area.

The final thing is that the organisation should not only pull over what is given by the customers in CRS. CRS should be discussed with the customer during contract review because there could be serious cost implication in meeting customer specific requirements.

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