a short "parody" on some "hot topics" in customer experience, recorded with Federico Cesconi.
It's about the bubble in which we stick, and we continuously discuss instead of focussing on acquiring and retaining customers. The lifeblood of businesses.
#cxgoalkeeper #businesstransformation #leadership #customerexperience #podcast
How To Build Customer Intimacy And Ensure Exceptional Service
Теги
customer experienceexperiencecustomer serviceservicetransformationcxtransformationproject managementbest practicescustomeracquisitionretentioncost to servebest in class servicebest in class experiencethought leadercx managercx strategyvoice of the customervoice of the employeeprocess engineeringgrowthpurposeimprove business resultshowtoaward winningcx communityleadershipimprovementscx governanceexperience designcustomer journey
