ServInsights is a data analytics platform that harnesses Servion’s 20+ years of contact center know-how. It enables data integration, customer experience analysis, data analysis, performance assessment, and business intelligence analytics.
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ServInsights is an IP-based analytics platform that helps contact centers move towards a direction that the industry has adopted while embracing analytics. It can integrate multi-channel data with enterprise applications and information systems to facilitate informed decision making. ServInsights is not just another contact center analytics tool but a flexible analytics platform that transforms contact centers into an insight centers. Contact centers are the data nerve centers of every enterprise.
Customers leave behind a large amount of data with every interaction, creating a wealth of information. As the data volume grows and new channels get added, contact centers are plagued by data silos and information overload. ServInsights accelerates decision making by offering customer and business insights holistically, all in one view.
It cuts down the time data analysts spend on building reports and energizes contact centers to move from mere reporting to deep analytics by consolidating data, unifying reporting, and offering advanced visualization.
ServInsights makes it easy for contact centers to:
- CUSTOMER JOURNEY
Discover hidden customer behavioral data, slice and dice to perform trend analysis. Map customer journey based on segments.
- TRACK ALL CRITICAL KPIS
Gain a unified view of all critical contact center KPIs and metrics for customer experience success in one unified and interactive dashboard.
- D-I-Y ANALYTICS
Personalize dashboards, use advanced data visualization to build custom reports, perform ad-hoc analysis, drill down deep to identify root causes. For effective business decision making, contact centers need insights on day-to-day operations, critical KPIs, customer journey and everything else that tells them how well are they performing.
Find out how to gain a 360-degree view of your contact center.
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