"How Would You Deal With A Customer Complaint?" Interview Question and BRILLIANT Answer! by Richard McMunn of:
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#interviews #interviewquestionsandanswers #jobinterviewtips
In this job interview training video, Richard McMunn teaches you how to answer the difficult interview question: How would you deal with a customer complaint?
COMMON SEARCH TERMS ON GOOGLE FOR DEALING WITH CUSTOMER COMPLAINTS...
1. How would you handle customer complaints?
2. How would you deal with an angry customer?
3. Examples of customer complaints and solutions.
4. What are the 8 methods used to resolve a customer complaint?
3 IMPORTANT TIPS FOR ANSWERING THE INTERVIEW QUESTIONS HOW WOULD YOU DEAL WITH A CUSTOMER COMPLAINT?
JOB INTERVIEW TIP #1 – Always say you will follow the company guidelines in respect of customer complaints.
You should also say you will remember that you are representing their company whilst dealing with the customer.
JOB INTERVIEW TIP #2 – Use the following process when dealing with any customer complaint:
STEP 1. Listen to the customer.
STEP 2. Ask them questions.
STEP 3. Apologize if necessary.
STEP 4. Quickly resolve the complaint.
STEP 5. Check they are satisfied.
JOB INTERVIEW TIP #3 – Say you will look to make any improvements necessary to prevent the same complaint from happening again!
OTHER USEFUL JOB INTERVIEW TIPS VIDEOS ON YOUTUBE BY RICHARD MCMUNN:
Customer Service Interview Questions & Answers: [ Ссылка ]
Mock Interview Questions: [ Ссылка ]
Connect with Richard McMunn on LinkedIn.com:
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DOWNLOAD RICHARD'S 21 GREAT ANSWERS TO TOUGH INTERVIEW QUESTIONS IN A PDF GUIDE BELOW:
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