Learn how to help people get the assistance they need from the U.S. Department of Health and Human Services’ work on the Low Income Home Energy Assistance Program (LIHEAP) and the Maryland Social Services Administration’s work to improve welfare support for kinship caregivers.
Driving toward equity for kinship caregivers: Assessment forms as a vehicle for cultural change
Becky Rice, Katrina Lanahan, Marci Littman
Maryland’s child welfare division and kinship caregivers helped develop a new national standard to evaluate potential kin caregivers via a revised kinship caregiver assessment form. Maryland is now adapting that form to specific needs within the state and piloting a roll out. The team implementing the assessment form in Baltimore will share what we’ve removed or changed to make the form more equitable, cultural shifts that are happening as we roll out the new form, and reactions from kinship caregivers and staff about the changes.
Money in the [question] bank: Designing and testing edits for LIHEAP applications
Katherine (Kate) Saul, Megan Meadows, Louisa Sholar, Emilia Ndely-Ogundipe, Katie Green
Like other benefits programs, LIHEAP (Low Income Home Energy Assistance Program) provides critical services to people experiencing financial instability, and the program’s offerings are in greater demand than ever due, in part, to the shifting climate. In this session, we’ll discuss our approach to creating the LIHEAP Application question bank, a resource with plain-language versions of common LIHEAP application questions. We'll also discuss our research work, modular content approaches, and other plain-language resources you can use.
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This video is part of FormFest 2024—a virtual event showcasing governments working to make services accessible to everyone through online forms.
Watch all of the FormFest 2024 videos: [ Ссылка ]
Read more event highlights on our blog: [ Ссылка ]
