Source:
1-Chapters 1-4 in the ITIL book: ITIL® For Dummies
by Peter Farenden
John Wiley & Sons © 2012 (392 pages) Citation
ISBN:9781119950134
Whether you need to identify your customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users.
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2- Collection of Related short videos from youtube
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