By delivering great CX, proactive and attentive service is required. But first and foremost, you need to uncover what the customer really wants, and get to the core of his needs by using the emotional signature. Listen in and find out more about this!

Anticipating customer needs can be intimidating, you can’t read minds. But what you can do is get under the skin and try to really find out what motivates the customer. Colin shares a perfect example illustrating that, tune in and discover more.

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FIRST CONTACT: Stories of the Call Center is the place where untold stories from unsung heroes of the contact center world become heard. Leaders of the industry gather for a conversation with our host Christian Montes to talk about success and failure, about business and people, tips and debates that can help you in day-to-day life.

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NobelBiz Inc. is an industry-leading provider of contact center software solutions from their patented carrier of carriers network to their new, innovative, and fully remote omnichannel contact center solution. Their network guarantees crystal clear voice quality and 100% uptime.

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Our novel NobelBiz OMNI+ omnichannel contact center solution makes sure agents can seamlessly switch between Twitter and voice, or any channel, with a simple click. Their support and engineers are always ready to guarantee full compliance and attestation solutions.

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