In this candid conversation, Viren Shetty, Narayana Health Hospital's executive vice-chairman and healthcare visionary, sits down with Dhawal Jain, founder of Mave Health, for a chat that’s equal parts insightful and inspiring!


Together, they unpack the complexities of India’s healthcare system and the challenges it faces—from the gaps in administration to the stigma around mental health that still looms large. But it’s not just about the struggles. Viren and Dhawal talk about why building a business in the healthcare sector is so tough, sharing insider stories about startup life, navigating red tape, and the unique hurdles of innovating in a space where lives are at stake.


It's not all work and no play—this video is packed with relatable life lessons, big wins, and a look at what it takes to succeed in healthcare entrepreneurship. They also get personal, reflecting on their experiences growing up with working parents, how that shaped their work ethic, and what drives them to make an impact today.


Whether you're an aspiring entrepreneur, a healthcare professional, or just someone curious about the future of health in India, this conversation is packed with wisdom, real talk, and plenty of lightbulb moments! 💡



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00:00 - Top Moments
01:23 - Introduction
02:06 - Viren's transition from being an engineer to managing hospital chains
04:48 - Being exposed to the realities of death in hospitals and tackling them
12:18 - Physician Burnout
17:12 - What led Viren to launch a 24/7 mental health care team for doctors?
20:00 - Did Dr. Devi Shetty's long hours inspire the launch of the 24/7 care team?
21:27 - Why didn't Viren choose to become a doctor?
24:26 - What’s the mood at home after a loss of life at the Operation Theatre?
25:58 - Are there conflicts at home between your father's patient-centric and your business growth approach? How do you manage them?
28:31 - Viren's take on patient experience
33:28 - Why do Hospitals not publish total number of deaths?
37:01 - What accounts for the cost difference between hospital room types?
42:13 - Viren on why he established Narayana Health in the Cayman Islands
47:03 - The remarkable success of Narayana Health in the Cayman Islands
49:15 - How do the operations work at Naryana Health?
50:14 - Viren on sudden rush of PE investments in Indian Hospitals
56:30 - Why would anyone choose a hospital that tracks its revenue from patients?
58:57 - How does Viren balance impact-driven goals with profitability?
1:02:26 - Why don’t single-specialty psychiatric hospitals exist?
1:12:10 - Viren on Angel Investing
1:13:33 - Viren's advice to upcoming entrepreneurs.

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