#customeradvocacy #customersuccess

Customer Advocacy Programs provide Customer Success and Sales team the ideal platform to turn their loyal customers into passionate advocates of their organization.

So, what exactly are the benefits of customer advocacy programs for companies? What does it take to build a successful advocacy program?

Join us as we dig into an interesting blog entitled “Selling Sales on the Benefits of a Customer Advocacy Program”, written by Denise Taylor, an Advocacy Consultant at Referential.

The blog focuses on why Sales and Customer Success teams should be proactively involved in the customer advocacy program to ensure its success.

In this video, Irit Eizips breaks down the ideas presented in the blog while sharing unique perspectives and recommendations for Customer Success teams.

Watch the full video to learn more:

00:00 Intro
01:18 Promoting Customer Advocacy
01:43 Benefits of Customer Advocacy
04:16 Building Advocacy Program
06:43 Examples of Benefits
07:36 Team Sport

Read Denise Taylor's blog here: Selling Sales on the Benefits of a Customer Advocacy Program: [ Ссылка ]


◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️

Additional Resources:

📑 Read this blog: How to Focus Customer Success on Advocacy
[ Ссылка ]

🎥 Watch this video: Managing Customer Advocacy as a Pipeline
[ Ссылка ]

📹 Watch this video: From NPS surveys to growing advocacy :
[ Ссылка ]

◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️

Whenever you’re ready... here are 3 ways I can help you build, optimize or scale your customer success practice:

1. Grab a free copy of our Customer Success templates and infographics
We’ve created a resource library for you to gain easy access to best practices and benchmark data. [ Ссылка ]

2. Subscribe to our CSM Practice newsletter
Subscribe to our CSMP newsletter and join a community of executives and business professionals dedicated to elevating their customer success game. [ Ссылка ]

3. Work with our team privately
If you are an executive working for a tech company, and you would like to work with our team to take your go-to-market growth strategy from ordinary to extraordinary using customer success methodologies … Just submit the 'Contact Us' form … let us know what are the key challenges you have working with clients, what you’d like us to work on together, and we’ll send you more details. [ Ссылка ]


◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️◽️◾️

LEARN MORE ABOUT CUSTOMER SUCCESS
with these free resources:

📌Subscribe to CSM Practice YouTube channel:
[ Ссылка ]

📌 Listen to our Podcast:
[ Ссылка ]

📌 Follow us on TikTok:
[ Ссылка ]

📌 Sign up to receive our Weekly Newsletter:
[ Ссылка ]

📌 Download CS Templates and Infographics:
[ Ссылка ]

📌READ our Customer Success BLOGS:
[ Ссылка ]

📌FOLLOW us on LINKEDIN:
[ Ссылка ]

📌 FOLLOW us on TWITTER:
[ Ссылка ]

свернуть