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Hey there! Will AI Chatbots Replace Customer Service Agents?
In the realm of customer service, a significant shift is underway as technology continues to advance. This thought-provoking video explores the ongoing debate between chatbots and human customer service agents, examining the advantages and limitations of each approach.
Chatbots, powered by artificial intelligence, offer automated and instant responses, promising efficiency and 24/7 availability. On the other hand, human customer service agents provide a personal touch, empathy, and the ability to handle complex or nuanced customer interactions.
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𝐖𝐚𝐧𝐭 𝐭𝐨 𝐬𝐞𝐞 𝐦𝐨𝐫𝐞 𝐜𝐨𝐧𝐭𝐞𝐧𝐭 𝐥𝐢𝐤𝐞 𝐭𝐡𝐢𝐬...?
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