Synopsis: Credit is at the heart of the banking business and most customer relationships, and digitising it offers significant advantages to banks and customers alike. For the bank, successful transformations enhance revenue growth and achieve significant cost savings. Digitization of the lending process brings a number of powerful benefits for banks, including better decisions, improved customer experience, and significant cost savings. It is also a complex and challenging project. The digital-lending revolution has brought down the “time to yes” down to five minutes, and the time to cash to less than 24 hours. This panel will discuss how financial institutions optimise and grow this mode of lending, the pitfalls and the cautions they need to take.
Moderator: Amol Dethe, Editor, ETBFSI
Topendra Bhattacharjee, Head – Digital Banking, Direct Banking & Analytics, RBL Bank
Mayuresh Kini, COO & CFO, PayU Finance
Devendra Sharnagat, Sr. EVP- Data Analytics & Customer Value Management, Kotak Mahindra Bank Ltd
Prasanna Pendse, Head of Technology, Thoughtworks

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