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Do you know what happens when your service mindset is ‘Unbelievable!’? I’ve experienced it firsthand with a taxi company in Singapore. Watch what happens to your customer when you give them just one Unbelievable quality service experience!

Learned something new? Continue to discover new insights by watching Part 7 of my presentation on Quality Service here: [ Ссылка ]

Ron Kaufman is the New York Times bestselling author of "UPLIFTING SERVICE: The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet". The founder of Uplifting Service, since 1990 Ron has helped uplift and educate businesses by developing a positive Customer Experience and Service Culture.

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