I have an issue with my truck not engaging in 4 wheel drive,as this video shows. The truck is a new 2013 Dodge Ram 2500 Diesel 4x4, bought from Crowfoot Dodge in Calgary. It was to be my new reliable truck for oil patch work in Northern Alberta, where our family business services the Northern camps that feed and house workers.

I'm hoping there is someone out there with the same problem I have. Someone that can help identify the problem and the part that is causing the issue. I feel as though it's the only way I am going to get the problem fixed.

Since day one, I have had 40 or so incidents where the truck would not engage in 4wd and 2 or 3 times where the truck was turned off while in 4wd and once restarted would not disengage from 4wd.Most of these issues have happened in Northern Alberta, the temperature has been cold. The only thing I have found that will correct these issues is restarting the truck, sometimes several times. I found this out the hard way, being stuck at the bottom of the hill on an ice road for 6 hours one night at -30c. Each time it got unbearably cold id restart the truck and play with the 4wd switch only to finally have it work. Almost like restarting the switch cleared a code to allow 4wd to work, or put power to an otherwise dead switch. The dealer tells me they are unable to get the truck to do what the videos show. The dealers tell me that they truck is not providing them with an error code and that Chrysler Canada will not allow them to do anything until they can make the truck repeat the issues.

I have owned the truck 3 months, have almost 12000km on it, bought it new in Oct 2013, paid extra to get Chryslers extended warrant. I have had it in numerous times and complained to Chrysler Canada more times than I can remember. They advise they wont replace parts or fix the problem until they can get the truck to duplicate what numerous videos show the truck doing. This is why I have asked for help.

Where I work up North, the ice roads are ways to get into the various camps, also a source and a time of year for logging trucks to get into wet areas and get the logs out. These areas require the mandatory use of two way radio to call the mile markers you are at and get the heck of the road and give right of way to full logging trucks going out. The roads are narrow and in places cross rivers like the Athabasca.

Since buying this particular truck, I have been stuck for 6 hours at the bottom of an ice road, I have been unable to get off the road and out of the way of logging trucks. I have had to get towed into camps. I have been stuck in 4wd trying to make my way home at highway speeds.

Try to imagine the stress you need to put on your equipment punishing it in this kind of environment because your 4wd doesn't work. The stress your transfer case and tires go through when you have to get out of a snowy or icy area and your 4wd doesn't work , drive home 900kms stuck in 4wd on highways with dry pavement. The time out of your busy schedule, to take a NEW truck back and forth to the dealer, the fuel costs and related damage to your truck as it idles for hours as your stuck once again.

I wish Chrysler would buy this truck back!! I would NEVER own another Chrysler product. Not just because the grief this vehicle has put me through, but their lack of support fixing the issue.

There is no warranty until they decide there is a problem, product issues come at an expense and a cost of time and livelihood to you, The problems these issues cause become your headaches and depreciated value down the road. The worst issue is they put things that cause a safety issue for you behind the cost of replacement parts.

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