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Full carrier guide: [ Ссылка ]

Carrier Central……………………………….……………............................................................................................. 2
Requesting an Account ............................................................................................................................ 2
Logging into the Website ......................................................................................................................... 3
Menu Options .......................................................................................................................................... 3
Submitting an Appointment Request ...................................................................................................... 4
Bulk Shipment Upload ........................................................................................................................... 6
Reviewing Appointments ......................................................................................................................... 7
Search by ISA (Inbound shipment appointment) Number: .................................................................. 7
Search by Dates .................................................................................................................................... 7
Search by shipment ID’s ....................................................................................................................... 8
Editing, Rescheduling and Canceling an Appointment ............................................................................. 8
Rescheduling Your Appointment ......................................................................................................... 9
Add a Shipment(s) ................................................................................................................................ 9
Remove a Shipment(s) ......................................................................................................................... 9
Updating Account Information ............................................................................................................... 10
Managing Errors ..................................................................................................................................... 10
Seeking Support ..................................................................................................................................... 11
Frequently Asked Questions .................................................................................................................. 11
APPENDIX 1: Dos & Don'ts ..................................................................................................................... 12
APPENDIX 2: Appointment Confirmation Email Sample ........................................................................ 13
APPENDIX 3: Appointment Re-Scheduled Email Sample ........................................................................14
APPENDIX 4: Appointment Edit Confirmation Email Sample ................................................................. 15
APPENDIX 5: Appointment Edit Confirmation Email Sample ................................................................. 16
APPENDIX 6: Appointment Edit Failure Email Sample ........................................................................... 17
APPENDIX 7: Troubleshooting Errors .......................................... 18
Error Message 1: PO is Invalid ......................... 18
Error Message 2: Shipment #3: PO 'M7XXXXXX' is pre-paid; it should be moved to another line ..... 18
Error Message 3: Shipment #3: PO 'K5XXXXXX' is only valid for 'RNO1' FC . 18
Error Message 4: ARN Required or ARN Missing .. 18

What your carrier needs to do
Make sure your carrier:

Has Amazon reference IDs, shipment IDs, and tracking (PRO) numbers
Schedules delivery appointments in advance for the expected shipment(s)
Adheres to the vehicle condition requirements
For more information, see Carrier requirements for less than truckload (LTL) and full truckload (FTL) deliveries.

Note: Carriers should only request advanced appointments once all shipments that will be physically delivered have been determined. You can only request up to 7 appointments for a single shipment.
Important: Multiple appointments for the same physical delivery or providing incorrect shipment information may cause appointments to be deleted and delay your shipment. For more information, see the “Dos & Don’ts” section on the Carrier Central user manual.



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