IVR or Interactive Voice Response is one of the most useful features for businesses that constantly receive customer calls.
An IVR can offer your customer a self-help option while also redirecting the more important queries to the right department without the need of an additional agent. With an IVR you can not only improve your customer experience but also boost agent satisfaction.
Servetel offers customisable multi-level IVR that help you streamline your customer interactions and boost your business productivity.
In this video, learn to create your own personalised IVR in just 8 simple steps.
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