Here is the link to our Business101 website with even more information and quizzes to test your understanding! --- [ Ссылка ] Hello students! My name is Mr Fussell and I will be walking you through your GCSE and A-level Business Revision!

In today's lesson we will be going over good customer service! This includes methods of good customer service, the sales process, excellent product knowledge, customer experience, post-sales service, the benefits of good customer service, the drawbacks of good customer service, dangers of poor customer service and the impact of technology on customer service

Any questions you may have which were not answered in this video will be answered in the comments! all you must do is ask the question!

I hope you all have a wonderful rest of your day and nail your business studies revision!

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