Are you struggling with long hold times, high employee turnover, and poor customer satisfaction in your contact center? In this video, we dive into contact center optimization to help you boost efficiency and enhance customer satisfaction.

We’ll cover essential strategies for people management, including workforce scheduling, recruitment, and training.

Learn how to align agent schedules with call volume, hire the right people, and provide ongoing training to keep your team performing at its best.

Discover the latest tools and features that can transform your contact center operations. From Interactive Voice Response (IVR) systems to skills-based routing and Customer Relationship Management (CRM) software, we’ll show you how to leverage technology to streamline processes and improve customer interactions.

We’ll also discuss the importance of creating effective playbooks to handle frequent inquiries, troubleshoot issues, and manage unexpected situations. With these strategies, you’ll be able to maintain a well-oiled contact center that delivers exceptional service.

Don’t miss out on these valuable tips! Learn more on how to optimize your contact center and take your customer service to the next level: [ Ссылка ]

Video on IVR: [ Ссылка ]

00:00 Introduction
00:22 How Businesses Can Optimize With People Management
02:12 Optimize With Tools and Features
03:24 Optimize With Playbooks

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