Even though log files are a wealth of information, combing through them is a daunting task when software suffers downtime.

Today’s software environment is complicated because it runs numerous services, making observability tools essential. Despite the observability space being a $20-billion market, the cost of downtime still surpasses $100 billion, because most of the tools highlight when or where a software failure or incident happens but not why it occurred in the first place, according to Rod Bagg, founder and vice president of engineering at Zebrium Inc., which has a mission of eliminating the pain of root cause analysis.

“It’s great to know that something went wrong, but the root cause of why it’s happening is going to be buried in log files … to get there fast, you better automate or you’re just doomed for failure, and that’s where we come in,” Bagg stated.

Bagg and Larry Lancaster, founder and chief technology officer of Zebrium, spoke with theCUBE industry analyst Dave Vellante during a special broadcast from theCUBE and Zebrium as part of the “Root Cause as a Service: Never Dig Through Logs Again” event. They discussed what root cause as a service entails and how it eliminates the pain of going through logs.

Also interviewed during the event were Cisco System Inc.'s Atri Basu, resident philosopher, and Necati Çehreli, technical leader -- customer experience innovation, automation and disruption team.

Read the pre-event Reader’s Guide here: [ Ссылка ]

And visit SiliconANGLE for ongoing written coverage of this broadcast and associated topics.

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