Many current and former BetterHelp customers have begun receiving refund eligibility notices spanning from a $7.8 million settlement reached with the online therapy provider last year over allegations that it shared sensitive health data with advertisers.

In 2023, the U.S. Federal Trade Commission charged California-based BetterHelp with disclosing consumer data it had promised to keep private — including answers to personal mental health questions — with companies like Facebook and Snapchat for advertising purposes. User emails and IP addresses were also shared in this way, the FTC said.

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