ITIL® Continual Service Improvement provides best-practice guidance for the CSI stage of the ITIL® service lifecycle. The purpose of the CSI stage of the lifecycle is to align IT services with changing business needs by identifying and implementing improvements to IT services that support business processes. These improvement activities support the lifecycle approach through service strategy, service design, service transition and service operation. CSI is always seeking ways to improve service effectiveness, process effectiveness and cost effectiveness. ITIL® Continual Service Improvement provides guidance in four main areas: The overall health of ITSM as a discipline; The continual alignment of the service portfolio with the current and future business needs; The maturity and capability of the organization, management, processes and people utilized by the services; Continual improvement of all aspects of the IT service and the service assets that support them. Based on the latest publications from AXELOS, ITIL® Foundation Program is a One-of-its-Kind e-Learning solution that presents an innovative way to Learn as well as Prepare for the ITIL® Foundation Certification Exam at one's own Pace, Place, and Convenience. The course adheres to the most recent version of the ITIL® Foundation Certificate Syllabus v5.5
