#launch #customersuccess #program

Setting up and launching a Customer Success program is no small task! Whether you just started your Customer Success practice or about to launch one, your teams need to quickly shift from a reactive to a proactive mode and deliver the desired business outcomes. If you are starting from scratch, building a Customer Success team from the ground up with nothing to leverage is another challenge to overcome early on. Wouldn’t it be helpful to know how to crack the code and get it right no matter what your situation is?

During this session, Sandra Cashe, Chief Customer Officer at Veriforce, Irene Lefton, Acting VP of Customer Success at EmpInfo, and Irit Eizips, Chief Customer Officer and CEO of CSM Practice will share their experience and lessons learned to help you build your Customer Success Practice from scratch.

Watch this video to get a full understanding of How to Launch a Customer Success Program
00:00 Intro
01:33 Building CS Function
04:50 Step on CS Program
06:55 Steps after Assessment
07:18 Start-up Roadmap/ Budget
08:30 Proving Value Internally
09:26 CS Implementation Barriers
11:30 Leveraging Team KPI
13:38 Kind of KPI
14:40 Recommendation for Startup

Learn more about The Customer Conference: [ Ссылка ]

Here are some bonus resources for you!
Want to know more about the importance of Customer Success?

📑 Read this blog now:
The Importance of Investing in Customer Success
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🎥 Watch this video:
How to Develop a Customer Success Program
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📑 Top 10 Must-read Customer Success Books for CSMs
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📑 Read the Success Case of Veriforce:
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Whenever you’re ready... here are 3 ways I can help you build, optimize or scale your customer success practice:

1. Grab a free copy of our Customer Success templates and infographics
We’ve created a resource library for you to gain easy access to best practices and benchmark data. [ Ссылка ]

2. Subscribe to our CSM Practice newsletter
Subscribe to our CSMP newsletter and join a community of executives and business professionals dedicated to elevating their customer success game. [ Ссылка ]

3. Work with our team privately
If you are an executive working for a tech company, and you would like to work with our team to take your go-to-market growth strategy from ordinary to extraordinary using customer success methodologies … Just submit the 'Contact Us' form … let us know what are the key challenges you have working with clients, what you’d like us to work on together, and we’ll send you more details. [ Ссылка ]


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LEARN MORE ABOUT CUSTOMER SUCCESS
with these free resources:

📌 Subscribe to CSM Practice YouTube channel:
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📌 Listen to our Podcast:
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📌 Follow us on TikTok:
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📌 Sign up to receive our Weekly Newsletter:
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📌 Download CS Templates and Infographics:
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📌READ our Customer Success BLOGS:
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📌FOLLOW us on LINKEDIN:
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📌 FOLLOW us on TWITTER:
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