🔸 This is the 2nd part of our talk about customer engagement. In the 1st one we discussed the meaning and importance of customer engagement itself and presented the strategy of launching and experimenting.

🔸 This time we are answering the frequently asked questions about customer engagement tools and comparing 10 best customer engagement platforms according to 11 criteria. The chart was built on the basis of our big comparison table made by a blog team:
[ Ссылка ]

🔸 Watch our hit parade to know advantages and disadvantages of the most and not so famous platforms, like @Bold360, @EngageBay, @Freshdesk, @Intercom, Pega, Salesforce, Userlike, Zendesk, and Zoho CRM. What’s the difference between a customer engagement platform and CRM? Is it important to have a live chatbot on the platform? What is the longest free trial period? What’s the best platform to test marketing hypothesis?

🔸 If you have another opinion about customer engagement, share it in the comments below.

Video chapters:

00:00 - Intro
00:16 - FAQ (What are the customer engagement tools? What is a customer engagement platform? What’s the difference between a customer engagement platform and CRM?)
02:19 - Customer engagement platforms hit parade
02:26 - The criteria (a free plan, a free trial, a live chat, a chatbot, triggered emails. pop-ups, visitor tracking, visitor reports, video/audio calls, socials and messengers integrations, CRM integration)
03:27 - Number 10
04:04 - Number 9
04:49 - Number 8
05:39 - Number 7
06:22 - Number 6
06:53 - Number 5
07:38 - Number 4
08:23 - Number 3
08:52 - Number 2
09:33 - Number 1
10:33 - A comparison table of 10 best platforms

🔸 Dashly is a conversational platform for business. Dashly helps to align marketing, sales, and support teams to boost revenue. More quality leads, more conversations and a productive team for rapid growth.
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