Good customer service skills apply when you have the right interaction with your customer. Keep your customers satisfied by making them feel that they are always right. Customer interaction is a communication skill between the customer and service team. Improving that interaction will lead you on to the path of a great customer service team.
The following are five basic steps that you can implement to improve your interaction with your customer:
1. Make sure your customers feel that there is a common ground between the both of you. Make them believe you have common interests and that their problem is your problem.
2. Listen carefully and empathetically to their needs. In other words, “Put yourself in their shoes”. Listening is a key factor that plays a big role in making the customer feel that you truly care.
3. Admit “yes, I am wrong” when you are genuinely mistaken is important. It makes you reach the customers on a whole new level. You are proving that they are not beneath you and that there is no room for arrogance between the both of you.
4. Follow up after a problem is resolved is very important. Conduct surveys whether through emails, phone calls, websites or send it with the invoice to the customer after resolving all issues.
5. Learn from your mistakes is the fastest way to increase your understanding of customer needs. Experiencing customer interaction on a daily basis increases the rate of learning. This may happen at the point of sale, at your customer relationship programs or after a problem has been resolved.
As explained, part of the customer service skills is to improve customer interaction so use these five basic guidelines to make your way to a superb customer service!
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