Advice from a Call Center Geek Ep. 230
𝗧𝗵𝗲 𝗙𝘂𝘁𝘂𝗿𝗲 𝗼𝗳 𝗤𝗔: 𝗪𝗵𝘆 𝗔𝗜 𝗶𝘀 𝗮 𝗚𝗮𝗺𝗲-𝗖𝗵𝗮𝗻𝗴𝗲𝗿 𝗳𝗼𝗿 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗖𝗲𝗻𝘁𝗲𝗿 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗶𝗻 𝟮𝟬𝟮𝟱

The way contact centers approach Quality Assurance is undergoing a major transformation, and AI is at the heart of it.

In this episode of ACG, we explore how advanced tools are enabling intent analysis, uncovering customer behavior patterns, and streamlining QA processes to deliver more meaningful insights.

Learn how solutions like OttoQa are helping contact centers move beyond traditional scoring models, driving smarter evaluations, and creating better customer outcomes. If you're looking to future-proof your QA strategy, this conversation is a must-listen.

Check out OttoQa here:
ottoqa.com

свернуть