Like the customer journey, the employee journey considers all the touch points from the moment a potential candidate applies to your business, to what happens after they leave.
With the customer journey first impressions count, and the same is certainly true of the employee journey; when potential employees apply for a vacancy and how their application is dealt with (whether they are successful or not).
The whole recruitment and on boarding process, right the way through their employment with you makes up the employee journey.
The employee journey will have an impact on employee engagement, productivity, staff retention, your customer’s experience, so it’s important to understand the experience an employee goes through from the very first contact with you.
One of the easiest ways to do this is through gathering first-hand feedback from your team on how they feel about their experience involve them in your employee journey mapping.
Many of the aspects which contribute to the employee journey are covered in this A-Z, but here are some further points to consider.
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