Saying 'no' isn't always as easy as it sounds. Ask any support agent and they’ll tell you just how tricky rejecting a customer’s request can be. These tips from Intercom's Leanne Harte (Sr. Manager, Customer Support) can help.
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More tips for support agents: [ Ссылка ]
The new age of customer service is AI-first. Learn more at [ Ссылка ].
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