HappyOrNot in Healthcare [ Ссылка ]
“I can’t believe how much data we have received. It has just been a wonderful tool for us to getting the patient feedback. That was really the biggest challenge to our committee, to really find out what that patient wants.”
Susan Kretz, Manager of Customer Experience Committee Chair at PLC Alverno, sees the value in using HappyOrNot in the reporting service, providing an understanding of the reasons behind the experienced customer experience.
