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Customer Self-Service is a Customer Empowerment strategy that seeks to provide your customers with the tools and knowledge they need to solve simple product and service issues.
In Today's video, we'll explain the importance of customer self-service and strategies to implement so that you nail it!
0:00 Intro
0:31 What is customer self-service?
1:35 Popular customer self-service tools
1:44 FAQ or knowledge base
2:30 Tutorial and Guides
3:06 Customer onboarding
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