This video takes a look at how easy it is to search and replay incoming calls made to a hunt group(aka call queue) on the Avaya IP Office. Calls are recorded using Avaya Media Manager with search & replay accomplished using the web self admin portal.
This demo only covered searching for calls destined to a hunt group/queue. Calls can be filtered by Agent Name, Caller ID etc. Refer to Filter Fields in the video.
Any questions reach out to CTI Solutions; sales@cti.com.au or call 1300 888 284
Table of Contents:
00:00 - Introduction
00:29 - Prerequisites
00:45 - Permission based (who can access recordings)
01:06 - Contact Store versus Media Manager
01:22 - Recording Fields and Filter Fields
01:46 - DEMO - Logging in to the Web Self Admin
02:07 - DEMO - Filtering by Hunt Group Extension
03:10 - DEMO - Filtering by Hunt Group Name
03:47 - Contact CTI
