The digital adoption customer journey centers around 3 phases:

Implement, Realize Value, and Innovate.

With all my customers, I always stress upon thinking beyond the first project.

Digital Adoption is a mindset and a continuous process.

If you are just thinking about quickly implementing a digital adoption platform to train your users for an upcoming go-live as a quick fix, you will fail.

Therefore, you need to start thinking longer-term from the start.

And then, we start with the 3 phases:

1. Implementing:

Here, we look at your users' problems and pain points, your business objectives, and your KPIs.

Based on that, we design the right digital adoption solutions with the help of WalkMe as a digital adoption platform.

Then, of course, we build the solutions, test them, and go-live with them.

2. Realizing value.

In this phase, we analyze and determine how to realize more value.

In this, we look at:
- What content is working and what's not?
- What support are users looking for?
- How can we address their needs?
- Can we automate processes so they become faster, more efficient?
- Etc.

3. Innovating:

Here, we get into the innovation side of the customer journey.

Typically customers start with WalkMe or another digital adoption platform on one application.

We look at how to:
- bring this to a multi-app and strategic level so we can drive innovation
- create a seamless experience across all your software solutions for your employees
- drive more value out of your investment in digital adoption

Want to learn more?

Just hit me up.


We help your employees and customers keep pace with technology and guide them to true digital adoption.

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