Introducing THE NEXT GENERATION of Customer Experience Management (CXM). A TRUE Voice of Customer (VoC) platform for deeper understanding of why a customer thinks, feels or acts in a particular way and drivers of loyalty at each touchpoint throughout the customer journey.
With structured reward-based survey and feedback tools, IdeaCarrot enables you to easily capture information and gain insight directly from your customers.
94% of marketers say that higher engagement and conversion rates are among the many benefits of customer experience optimization
Yet with 80% of a company’s data unstructured, residing in emails, social media posts or other documents,
understanding your customer well enough to provide an effective, personalized journey can be challenging.
IdeaCarrot is a true Voice of Customer platform for understanding CX and drivers of loyalty at each touchpoint throughout the customer journey.
With structured reward-based survey and feedback tools, IdeaCarrot enables you to easily capture information and gain insight directly from your customers.
Use our powerful tools and analytics to set up specific CX projects or “campaigns”.
For example, ask for feedback on a new app update, or delve into overall customer satisfaction at store level.
Like the ideas you see?
Reward customers for exceptional solutions!
Or avoid feedback silos entirely and direct all customer feedback via your own IdeaCarrort page.
Whatever your needs, IdeaCarrot offers a 360-degree view of Customer Experience.
Since IdeaCarrot is incentive based, you’ll obtain feedback that your customers have really thought about.
You won’t simply learn how your customers feel about their experience, they’ll come up with ideas and actual solutions for improvement.
Data’s quickly obsolete. With the ability to capture issue-specific complaints and feedback at each step of the customer journey, you’ll quickly make decisions, and take action in real-time.
Access a wealth of information to help retain valuable, brand-loyal customers.
