00:00 - 00:36 Welcome
00:36 - 00:56 Introductions
00:56 - 1:25 What is 3PS
1:25 - 4:30 Why companies switch to 3PS
4:30 - 8:10 Choices you have as an SAP customer
9:52 - 18:55 What will SAP say? Common misconceptions
19:04 - 23:13 What Spinnaker Support does
23:30 - 25:12 What made Findel decide to move away from SAP to Spinnaker for third-party support
25:12 - 26:59 How has the experience with Spinnaker been?
27:01 - 28:26 Business impact to Findel
28:26 - 29:21 The Ultimate Support Guarantee
29:47 - 33:30 What does great engagement look like?
33:32 - 36:05 The process for ending support with SAP: The Road to Freedom
36:14 - 38:02 You have options. You don’t have to follow SAP’s path
38:18- 38:35 What Gartner says are options for SAP customers
