CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.

He's joined by four prominent CX analysts to dissect the latest stories from the space - including news from Zoom, Five9, Twilio, & RingCentral.

In this edition, our CX experts include:

Zeus Kerravala, Principal Analyst at ZK Research
Jon Arnold, Principal of J Arnold & Associates
Dan Miller, Lead Analyst and Founder of Opus Research
Rebecca Wetteman, CEO & Principal Analyst at Valoir
Michael Fauscette, Founder, CEO & Chief Analyst at Arion Research

Hosted by Charlie Mitchell, Senior Editor at CX Today News - Customer Experience Technology News #zoom #five9 #ringcentral

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00:00-00:43 Intros
00:43-05:39 Zoom-Five9 Acquisition Rumors
05:39-12:44 Twilio Changing Its Flex Strategy
12:44-18:37 RingCentral's CEO Departure

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