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⏰TIMESTAMPS⏰
00:53 – What is a virtual phone number?
01:50 – Voicemail transcriptions
02:23 – Caller ID with call block
03:07 – Automated attendant
03:40 – Toll free or local number
While most businesses today are online 24/7, the traditional practice of picking up the phone and hearing a real person on the other end of the line gives customers a sense of security. It’s comforting to know that their concerns are not falling into the hands of a computer. So when it comes to acquiring a small business phone service, it’s important to have the right features for your customers.
Fortunately, cloud-based phone services have made it easier for the once expensive operational cost to be easily accessible to small businesses. They can now utilize powerful and reliable phone systems for reasonable prices.
Here are some small business phone service features that you should consider if you’re running a small business. Not only will these functionalities make your business look professional, they’ll also help you better manage and run communications with your customers.
Voicemail transcription
No need to scribble down the voicemails you’ve received or try to quickly write down names, addresses or telephone numbers that are sometimes confusing to catch on a voicemail. You just need to provide an email address, and the system will automatically transcribe the message for you.
Caller ID with call block
This allows you to quickly and easily identify the nature of your incoming call. You can glean a lot of information strictly from a number, such as area codes, toll-free numbers, business contacts and more.
Automated attendant
Apart from making sure no calls go unanswered, the touch-tone options to reroute calls based on their purpose will also save time by directing people to the correct employee.
Cloud-based phone services
These are ideal for small businesses that don’t want to spend a lot of money installing new phones. This kind of service can be installed completely on a virtual environment and can work with your existing phones and mobile devices.
Toll-free or local number with multiple extensions
Having a local number makes you appear more accessible to your local customers. Sometimes, toll-free numbers make a company seem intimidating, as it suggests large-scale operations. Having a local number helps prevent this perception.
In today’s highly connected business landscape, being unreachable to your customers is not an option. Remember, the fundamental component of great customer service is proper and efficient communications, which a great small business phone service helps enable.
The Journey is what everyday entrepreneurs, like you, need to follow in the pursuit of online success. Our experienced GoDaddy Guides are here to take you through all the steps, both big and small, that you encounter every day.
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