On one night at the Damson Dene, the lives of staff and guests change forever. Checking in are Richard and Rebecca from Manchester, who have two young babies and haven't spent a night on their own for 14 months. Richard's just turned 30, and when Rebecca asked him what he wanted for his birthday, he said 'a night's sleep'. For this exhausted couple, a night away from the kids should be the perfect tonic. It's also their three-year anniversary, so they'd like to celebrate that too and make it a night to remember. But after champagne, beer, wine and a bottle of vodka, the night becomes one they'd do well to forget. Also visiting the Damson Dene are Simon, an engineer for the Royal Navy, and his Brazilian girlfriend Vanusa, whom he met while on a naval posting overseas. She doesn't speak a word of English and Simon's Portuguese is basic, but he's madly in love with her. Undeterred by the language barrier, he's taking her on a two-week tour of the UK in the hope she'll agree to move here and start a new life together. Arriving straight from the airport, the Lake District is the first stop on their holiday. Will a night at the Damson Dene - her first ever outside Brazil - work its magic? Behind the scenes, kitchen porter Kuba has recently been put in charge of preparing all the starters and desserts. But is he up to the job? Kuba's behaviour in the kitchen has been testing the patience of both head chef Kirk and manager Wayne. Tonight, the fallout from his drunken evening may lead to a one-way ticket back to Poland. Is this one hangover too many for Kuba?
Documentary following life at the Damson Dene, a three-star hotel in the Lake District, as staff try to keep holiday-makers happy during a busy summer season. Season two switches to the Grosvenor in sunny Torquay, where manager Mark tries to keep control over troublesome guests, and even more troublesome staff!
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