On this great occasion, we proudly present a video on how to be a professional Bellmaid and Receptionist, using college materials provided by Mr. Agung, Mrs. Ayu, and Mrs. Andita Dwi as our main reference.
A bellmaid in a hotel is a crucial team member responsible for assisting guests with their luggage, guiding them to their rooms, and providing additional services such as delivering items or sharing general information. They play an essential role in creating a smooth and pleasant guest experience by addressing special requests and maintaining a warm, welcoming atmosphere.
Meanwhile, a receptionist serves as the face of the hotel, managing guest check-ins and check-outs, handling reservations, and responding to inquiries. They provide information about the hotel's services and local attractions while ensuring guests feel welcomed and supported. Receptionists coordinate with other hotel departments to address concerns, process payments, and uphold the highest standards of hospitality, ensuring every guest's stay is seamless and enjoyable.
