With so many terms and metrics to look at in the service department of a dealership, which are the most important and which ones don't matter at all?

Working in the industry, we hear the term effective labor rate a lot, and for some it might not come as a surprise that most people don’t know what it means, let alone how to calculate it. Join Chris and Christian as they go over why if it takes you more than seven words to answer, “What is effective labor rate?” you probably don’t know!

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