Providing top-notch customer service is crucial for any business. #ITSM tools like Jira Service Management (JSM) go a long way in facilitating the process. 🚀

But service delivery can get messy as it involves multiple departments like IT, support, dev, and other teams, each with its own tools and processes.

In this webinar, experts from Atlassian, K15t, and META-INF discuss practical tips to help your teams get the best out of #JSM and reduce silos in your organization. These tips focus on facilitating collaboration for different teams and getting the best out of your ITSM tools for happier customers.🏆

Have questions of your own? Reach out to us directly at help@k15t.com.

Note: This is a recording of a live webinar that was held on May 08, 2023.

Take Backbone Issue Sync for Jira out for a spin!
Curious about how Backbone can help you connect your JSM with other Jira or JSM instances?

Learn more about the use case:
k15t.com/products/backbone-issue-sync-for-jira/backbone-for-jira-service-management?utm_source=k15t-youtube&utm_medium=description&utm_campaign=JSM-Jira-Campaign

Start your free 30-day trail: [ Ссылка ]

Beyond helping you streamline customer service, Backbone can help you tackle many other use cases as well.

Sync Jira Issues Across Projects for Real-Time Collaboration.
[ Ссылка ]

Sync Jira Issues Between Two Instances – Install Backbone on One.
[ Ссылка ]

Migrate From Server or Data Center to Jira Cloud Without Data Losses.
[ Ссылка ]

*** Chapters ***
00:00 - Introduction
02:50 - Webinar Agenda
04:19 - Why Care About Bad Service Management (BSM)
07:10 - Problems Caused by BSM
11:05 - How Jira Service Management Helps End BSM
19:25 - Problem of Silos Within Teams Caused by BSM
20:31 - Practical Tips To Reduce Silos Between Teams
21:48 - Tips for Documentation Teams
22:46 - Tips for Product Teams
25:36 - Tips for Development Teams
27:27 - Tips for Customer Success Teams
36:10 - Q & A session

Speakers:
Stephan Müller, Sr. Enterprise Solutions Advocate ITSM @ Atlassian
Matthias Gaiser, Product Owner for Backbone Issue Sync for Jira @ K15t
Eszter Kecskes D., Marketing and Event Manager @ META-INF

Let’s end bad service management practices and reduce silos between IT, support, dev, and other business teams!

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