Louella is joined by Issa Khoury, program manager for Microsoft Universal Print, to discuss the security, cost, and complexity challenges of traditional on-premise print. With continuing demand for hybrid, flexible working environments, legacy print infrastructure is increasingly becoming a headache for IT managers. Cloud printing is one solution, but until recently it has struggled to take off – partly due to lingering security concerns among customers.

Microsoft Universal Print resolves these concerns and greatly simplifies print infrastructure management for administrators, eliminating the need for VPNs and WANs. It also provides a better user experience, and improves security, supporting Zero Trust architecture and features such as pull printing.

Louella and Issa look at the opportunity for channel partners amid the convergence of Managed Print Services (MPS) and Managed IT Services. Microsoft Universal Print simplifies MPS engagements and is a powerful tool for migrating customers to the cloud, allowing partners to move into this space. Print OEMs can also build their own Print Support Applications (PSAs) on top of Universal Print, tailored to their customers’ requirements.

Learn more about Microsoft Universal Print:
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Read Quocirca’s Cloud Print Services Landscape Report:
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#Azure #Microsoft #UniversalPrint #CloudPrinting #PrintSecurity #MPS #ManagedITServices

00:00 - Introduction
00:45 – Issa’s career history and role at Microsoft.
01:46 – Key challenges and pain points around on-premise printing today and how they can be resolved by migrating to the cloud.
03:43 – An introduction to Universal Print, its key features and benefits.
06:25 – The key security features of Universal Print
10:02 – The benefits of Universal Print for supporting Zero Trust security architectures.
11:22 – The implications of the end of native driver support and the evolution of Print Support Applications (PSAs) standards.
14:06 – How the use of print servers is changing among customers and options for eliminating them with Universal Print.
17:02 – Reducing the IT administration burden of the print infrastructure with Universal Print
18:23 – Changes to the pricing model for Universal Print licenses.
21:08 – Issa’s view on post-pandemic print volume recovery.
23:00 – Information about support for Mac OS, pull print and mobile printing in the work environment.
24:52 – How channel partners can position Universal Print with customers to simplify MPS engagements.
27:49 – Louella’s key takeaways on Universal Print.
28:17 – Universal Print as a partner solution that they can build on top of, adding more capabilities for customers in Print Support Applications (PSAs) etc.
29:08 – How partners can develop and publish Print Support Applications.
30:00 – How converging MPS and managed IT organisations can benefit from the simplicity of Universal Print to offer more capabilities to customers and enter into IT space.
32:20 – Resources on Universal Print at Microsoft.com UP website
32:54 – Issa’s view on the development of Universal Print in the future.

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