Train your customer success managers on educating customers with this online course.
Create your free account, get access in a few clicks, and start training right away: [ Ссылка ]
What's covered in this course:
*Determining the focus of customer education by identifying their goals and needs
*The different types of customer education, including targeted and personalized education
*Using customer-education efforts to facilitate proactive relationships
Why your teams need this course:
Customer education has a direct impact on customer success. Through identifying the client’s goals and needs, delivering personalized education, and cultivating a proactive relationship, customer-success teams can drive satisfaction rates and maximize opportunities for further revenue growth.
Watch the Customer Success course collection:
[ Ссылка ]
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