In the presentation, Graham Humphreys, the CEO of The Culinary Edge, shares his pioneering perspective on the cost of emotional labor in the food and beverage industry. He discusses the future of talent management in hospitality and how to combat the emotional dissonance of service work through empathy and employee-centric culture.

The presentation was delivered during the 2022 BU SHA Hospitality Leadership Summit. The Summit annually brings together students, faculty, and the community to hear from world-renowned industry leaders on pressing topics and trends shaping the future of the business.
Learn more about the Summit: [ Ссылка ]

Watch other videos from the 2022 Leadership Summit: [ Ссылка ]? v=CKsVWjCWuZk&list=PLQgc_K3wnUQSwW-olFYPTeUusX7BTCHjx

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