CUSTOMER SERVICE Interview Question! "When Have You Provided Excellent Customer Service?" by Richard McMunn of: [ Ссылка ]
#customerserviceinterview #interviews #behavioralinterviewquestion
Can you give an example of when you have provided excellent customer service?
HOW TO ANSWER CUSTOMER SERVICE INTERVIEW QUESTIONS: When Have You Delivered Excellent Customer Service?
INTERVIEW TIP #1
TIP #1 – It is important to give a SPECIFIC EXAMPLE of when you have delivered excellent customer service!
INTERVIEW TIP #2
A good way to structure your answer is by using the STAR technique:
SITUATION: Explain the situation you were in.
TASK: Outline the task that needed doing.
ACTION: Detail the action you took.
RESULT: Explain the results of your actions.
INTERVIEW TIP #3
In your answer, show you understand how important it is to give good customer service!
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