An inventory-less concept store, Nordstrom Local is focused on providing convenient and localized services. Their five locations offer services like alterations, personal styling, and online order-pick up. Here, we join Shaye Anderson, Senior Director of Customer Experience, to see how Nordstrom Local has joined the Upper East Side neighborhood. To learn more, check out the State of Physical Retail series at Shoptalk 2020 in Mandalay Bay, Las Vegas from September 14th-17th.

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