Go to [ Ссылка ] to learn more about Shep Hyken, customer service speaker and expert.

Professional speaker and New York Times bestselling author, Shep Hyken asks, How much time do you spend on the phone dealing with bad customer service?

According to a recent article by Brian O'Connell, writing in The Street, adults in the United States spend, on average, 364 minutes every year on the phone, waiting -- and hoping -- to fix a complaint. That's about six and a half hours. Let's put this in perspective. If you are one of these "average people," in just a little over six years, you lose an entire work week of productivity; right about 40 hours! Worse than that, if you start thinking long term, as in about 25 years, you will have lost an entire month.

O'Connell's information was based on data from Populus Research and Kana Software, who refer to the "complaint wait" as the "hidden price of doing business." Some interesting stats and facts came from their study:

To read more go to [ Ссылка ].

To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to [ Ссылка ]. Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For information about customer service training go to [ Ссылка ].

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