The customer experience plays a crucial role in digital transformation. And when it comes to Financial Institutions, the front runners for digitisation, offering tech-driven CX experience becomes an crucial part. Let’s unravel the strategies that are driving the digital CX at NBFCs, the emerging leaders of the BFSI industry.
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Elets Technomedia, the premier technology and media research organisation of Asia and the Middle East, has spread its wings in India and across the world over the years Since 2003 it’s been championing the cause of the governments, building knowledge-sharing platforms and highlighting importance of ICT for governance, health, education, urban development, and banking and finance sectors through conferences, publications, and knowledge portals.
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